Customer Service Specialist Level 3
Attract great talent, upskill your teams and plan for your future
Suitable for both new and existing employees
Who is the Customer Service Specialist for?
The Customer Service Specialist Apprenticeship is for those wanting to progress in their career in Customer Service, working at a professional level in direct customer support. It is for advocates of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Often an escalation point for complicated or ongoing customer problems, it leads the person to be expert in your organisation’s products and/or services, which is shared with teams and colleagues.
Study Mode
Online with tutor led sessions
Blended learning with online and face to face sessions and support (at the employers premises)
There is an End Point Assessment for this Apprenticeship - This is when the Apprentice will demonstrate they have learnt the required knowledge, skills and behaviours.
Typical job roles
Customer focused job roles in environments including contact centres, retail, webchat, service industry or any customer service point.
Duration
17 Months (Depending on experience)
Start Date
Any time
Qualifications to be awarded
Customer Service Specialist Apprenticeship Level 3
Functional Skills (if required)
Professional registration
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
What skills and behaviours will be developed?
Business focused service delivery
Providing a positive customer experience
Working with your customers/ customer insights
Customer service performance
Service improvement
Develop self
Ownership/ Responsibility
Team working
Equality
Presentation
What knowledge will be learnt?
Business knowledge and understanding
Customer journey knowledge
Knowing your customers and their needs/ Customer insight
Customer service culture and environment awareness
Progression Opportunities
Progression into further Customer Service roles in a variety of industries as well as management roles.
How much does the Customer Service Specialist cost?
This programme costs £4,000 and is covered through a companies Apprenticeship Levy. If an employer does not pay into the levy they will only pay £200 if they have more than 50 employees or if the apprentice is aged 19+. Employers with less than 50 staff receive full funding if the apprentice is aged 16-18.